7th December 2020

Flow has restored full connectivity

By Flow

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Press Release – Flow Saint Lucia has restored full connectivity for customers who may have been experiencing issues with their mobile data, broadband, landline and television services earlier today.

This issue also impacted other markets throughout the South Caribbean including Dominica, Barbados, St Vincent, Grenada and Trinidad and Tobago. 

In Saint Lucia specifically, the issue was first logged at approximately 8:00am local time on Monday, December 7th. 

The root cause of issue was identified as a loss of power on a link in Curacao that provides critical capacity for local internet traffic. 

As a result, customers in Saint Lucia experienced degraded services such as slower internet speeds and intermittent buffering when using broadband and mobile data services. 

Our engineers worked to restore full connectivity and we also leveraged our resources across the Caribbean to ensure reliable connections were re-established and internet traffic is once again stable. 

As of 2pm local time on Monday, December 7th, power has been restored to all of Saint Lucia’s links, however, congestion on the network may occur as other markets come back online. 

We sincerely apologise for the inconvenience caused and we thank our customers and the general public for their patience and understanding. 

Rest assured, we will continue to do everything in our power to ensure that our customers remain connected to the things that matter most.

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