December 7th 2022
Stephenson King hopes for a resolution after Digicel informed postpaid customers of an impending price adjustment.
by SNN
On Tuesday, Stephenson King accused Digicel of not adhering to the correct protocol in its price adjustment notice.
Postpaid customers reported that the company informed them about a 5% monthly subscription fee increase as it deals with the impact of substantial increases in business costs.
According to a company advisory, the bill due on December 29, 2022, would reflect the changes if applicable.
King said “I have seen those notices going around and obviously Digicel has not followed the correct protocol,”
The former Saint Lucia Prime Minister noted that the National Telecommunications Regulatory Commission (NTRC) and the Eastern Caribbean Telecommunications Authority (ECTEL) would receive such applications from service providers.
He said that the bodies would seek justification for the service providers’ pricing requests.
King told reporters that he had spoken to ECTEL, the regional body, which is also examining the matter.And he is awaiting a response from both entities to understand what Digicel is proposing.
“But I have also reached out to Digicel themselves and I have had a conversation with them and hopefully we’ll be able to resolve this matter amicably,” the Castries North MP told reporters.
Although Digicel has already notified customers regarding the planned price hike, King declared that nothing prevents the regulator from halting the company’s intentions.
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